Privacy Policy

Introduction

At https://frozen-pipes-everett.scoopsaga.com (hereafter referred to as ‘Frozen Pipes Everett’, ‘we’, ‘us’, or ‘our’), we are committed to protecting your privacy and securing your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website: https://frozen-pipes-everett.scoopsaga.com
Mobile and desktop applications developed by us
Online services and tools offered through our platform
Any other products or services directly associated with our brand

Important Note: This policy does not extend to third-party platforms, applications, or services accessed through links on our site. These external entities have their own privacy policies that govern the use of your data, so please review them carefully.

Processing Activities

This Privacy Policy guides you when:

You sign up and use our applications and services as an authorized user.
You visit and navigate through our websites linked to this policy.
You communicate with us via email, phone calls, text messages (SMS), or newsletters.

Personal Data Collection

We collect various categories of personal information, including:

Account Information: Details related to your user account creation and management, such as usernames, passwords, and profile settings.
Payment Information: Credit card details, billing addresses, and payment history required for transactions.
Financial Information: Data related to your financial status or transactions, if voluntarily provided.
Purchase Information: Records of products or services purchased from us, including order details and delivery addresses.
Mobile Device Identifiers: Unique identifiers associated with your mobile devices when you use our apps.
Location Data: Information about your geographical location when you interact with our services.
Feedback and Reviews: Comments, ratings, and reviews you submit to share your experiences.
Social Media Information: Details from social media platforms when you connect or interact with us through these channels.
Product Information: Any data you provide while exploring or purchasing products on our site.

We collect this data through multiple means: user input forms, account settings, browsing interactions, analytics tools, and third-party integrations. Additionally, we may receive personal information from trusted partners who assist us in providing services, as long as they adhere to strict privacy guidelines.

Cookies

Frozen Pipes Everett uses cookies to enhance your online experience and gather valuable insights. Cookies are small text files stored on your device that serve various purposes:

Strictly Necessary: These ensure the basic functionality of our website and apps, allowing you to navigate and access secure areas.
Preferences: They remember your settings, language preferences, and other customization choices.
Analytics: Cookies from analytics tools help us understand user behavior, improve performance, and deliver personalized content.

You have control over non-essential cookies through our Cookie Manager, where you can adjust your settings according to your preferences.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. The specific period varies based on the type of data and its use:

Financial and transaction records are typically kept for an extended period due to legal and tax obligations.
Personal information associated with customer accounts is retained until the account is inactive.
Analytics data may be anonymized after a certain period to protect privacy while retaining valuable insights.

Upon determining that personal data is no longer needed, we securely delete or anonymize it in accordance with our internal data retention policies and applicable laws.

Security Measures

We have implemented robust security measures to safeguard your personal data:

Encryption: All sensitive data, both at rest and in transit, is encrypted using industry-standard protocols.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards to process certain tasks on our behalf.
Access Control: Access to personal data is restricted to authorized personnel with a legitimate business need.

Children’s Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect or store personal data from children in this age group. If you believe we have collected such information by mistake, please contact us immediately using the details provided below.

Your Rights

Depending on your location and applicable laws, you may have various rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Rectification: You have the right to correct inaccurate or incomplete information.
Erasure (Right to be Forgotten): In certain circumstances, you can ask for the deletion of your data.
Restriction: You may limit our processing of your data in specific cases.
Portability: You are entitled to receive your personal data in a structured format and transfer it to another controller.
Objection: You have the right to object to certain uses of your data, including direct marketing.
Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise any of these rights or have questions about your privacy, please reach out to our Privacy Team using the contact details provided below. We will respond to your requests in a timely manner.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Information

For all privacy-related inquiries, including data requests, unsubscribe requests, or questions:

Email: [email protected]

Mailing Address: Privacy Officer, Frozen Pipes Everett, [Your Address]

We are dedicated to maintaining a transparent and trustworthy approach to data protection. If you have any concerns or suggestions regarding our privacy practices, please don’t hesitate to reach out.